Refund Policy
Last updated: July 4, 2026
This Refund Policy explains when you may be eligible for a refund on purchases made through Nano Banana 2 Lite at nanobanana2lite.top (the "Service"). Payments are processed by Creem, our merchant of record. This policy is part of our Terms of Service.
1. Digital nature of the Service
Nano Banana 2 Lite sells access to a digital service and credits that are consumed immediately when you generate or edit images. Because credits are delivered and used instantly, they are generally non-refundable once consumed.
2. Subscriptions
- 14-day satisfaction window — If you purchase a new subscription and are not satisfied, you may request a full refund within 14 days of the initial charge, provided you have used no more than a nominal amount of your credits (up to roughly 10% of the plan's monthly allotment).
- Renewals — Subscription renewals are billed automatically. You can cancel at any time before the renewal date to avoid the next charge. Renewal charges are generally non-refundable, but we review requests made within 3 days of a renewal on a case-by-case basis if little or no credit has been used in the new period.
- After cancellation — You keep access and remaining credits until the end of the paid period; no partial (pro-rated) refund is issued for the unused portion.
3. One-time credit packs
One-time credit purchases are non-refundable once any portion of the credits has been used. If a pack is entirely unused, you may request a refund within 14 days of purchase.
4. Technical issues
If you were charged in error, charged more than once, or a technical fault on our side prevented you from receiving credits or generating images, contact us and we will investigate and, where appropriate, issue a refund or restore your credits.
5. What is not refundable
- Credits that have been consumed to generate or edit images.
- Dissatisfaction with the artistic result of AI-generated images (results are inherently variable).
- Charges older than the windows described above, except where required by law.
- Accounts terminated for violation of our Terms of Service.
6. How to request a refund
Email support@nanobanana2lite.com from the address associated with your account and include your order/receipt ID and the reason for the request. Approved refunds are returned to your original payment method via Creem, typically within 5–10 business days depending on your bank or card issuer.
7. Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account.
8. Statutory rights
Nothing in this policy limits any non-waivable refund or cancellation rights you may have under applicable consumer protection law in your jurisdiction.
9. Contact
Questions about refunds? Email support@nanobanana2lite.com.
See also: Privacy Policy · Terms of Service